Who are you looking to purchase?

TECHNICAL SUPPORT AGENTS

When a customer initiates contact, the Automatic Call Distributor routes the task to the agent with the highest skill match and the agent follows the client-specific Knowledge Base (KB) to resolve the issue.

Inbound Customer Support:

Handling billing inquiries, technical support, and general customer care.

Omnichannel Support:

Real-time email and live chat management with High-accuracy data entry.

SUGGESTED SALARY GUIDELINES

Inbound/Outbound Technical Calls, Chat, Email support.

HIGH END OFFER (BEST FOR AGENTS WITH DEGREES)

$23-$27+/HR (W-2) or $0.40- 0.50+/MIN (1099)

BEST OFFER 

$18–$22/HR (W-2) or $0.25–$0.35/MIN (1099)

MINIMUM OFFER (BEST FOR BULK OR SHORT TERM PROJECTS)

$14.50-$17.50+/HR (W-2) or $0.20- 0.35/MIN (1099)

 

SUGGESTED TRAINING GUIDELINES

Every agent we suggest, will be or has been trained for a Virtual Technical Support Agent involves mastering foundational technical skills

—such as troubleshooting operating systems and networking—

through industry-recognized certifications like CompTIA A+ or the Google IT Support Professional Certificate.

Furthermore, the process must include a comprehensive background check that verifies employment history, criminal records, and professional certifications to ensure security and reliability in a remote environment

Find specialized talent for your innovative projects and development needs.

SOCIAL MEDIA MODERATION AGENTS

Outsource your non-core customer service functions that need 24/7 social media and chat presence.

Engagement Manager:

Posting and staying active on business profiles to oversee daily conversations with general public and potential clients.

Quality Assurance (QA) Team:

Conducts 24/7 online monitoring of brand name and audits engagement to ensure brand alignment.

SUGGESTED SALARY GUIDELINES

Social Media Moderator

Brand safety, comment filtering, engagement.

$19–$25/hr

SUGGESTED TRAINING GUIDELINES

Every agent we suggest, will be or has been trained on mastering community guidelines, de-escalation techniques, and the use of moderation tools like Hootsuite or Trust & Safety frameworks.

Additionally, the process requires a comprehensive background check—including criminal records and employment history—along with a professional social media screening to ensure the candidate’s online behavior aligns with company values and safety standards.

Grow your online presence and streamline operations with dedicated remote assistance.

TELEPHONE, EMAIL, AND CHAT AGENTS

Inbound Customer Support:

Handling billing inquiries and general customer care.

Outbound Outreach:

Conducting surveys, appointment setting, and customer retention calls, emails, and chats.

Omnichannel Support:

Real-time email and live chat management.

Back-Office Operations:

High-accuracy data entry and market research.

SUGGESTED SALARY GUIDELINES

Inbound/Outbound Technical Calls, Chat, Email support.

HIGH END OFFER (BEST FOR AGENTS WITH DEGREES)

$22-$25+/HR (W-2) or $0.35- 0.50+/MIN (1099)

BEST OFFER 

$16–$21/HR (W-2) or $0.25–$0.35/MIN (1099)

MINIMUM OFFER (BEST FOR BULK OR SHORT TERM PROJECTS)

$15.00-$19.50+/HR (W-2) or $0.20- 0.35/MIN (1099)

SUGGESTED TRAINING GUIDELINES

Every agent we suggest, will be or has been trained for a virtual chat and email agent role.

Our focus is on training agents to master professional written communication, multitasking across multiple concurrent conversations, and proficiency in support tools like Zendesk or Salesforce etc. 

Additionally, the hiring process typically requires:

Access efficient and accurate remote teams for customer support and data processing.